Terri Kabachnick
In 1984, Terri founded The Kabachnick Group and in over 20 years has had the honor and privilege to work with some of the world’s most successful business leaders. She is one of retailing’s most sought-after productivity specialists and as an international expert on "perfecting the human side of business”, Terri is frequently quoted as an employee behavior expert and has been featured in such publications as USA Today, numerous Fairchild Publications, Chain Drug Review, as well as other trade and industry publications. Her articles on communication and employee behaviors and beliefs have become required reading at many top companies.

A frequent keynote speaker at industry and trade conferences, Terri’s motivational and informative presentations educate managers and executives in the behaviors, beliefs, values, attributes and competencies necessary for top performance and productivity. Terri frequently tells audiences worldwide:” A business doesn’t make people successful – people make a business successful.”

She is one of only 7 people worldwide to hold the following designations:
• CSP (Certified Speaking Professional) –awarded to fewer than seven percent of professional
speakers • CPBA (Certified Professional Behavior Analyst) • CPVA (Certified Professional Values Analyst) • CAIA (Certified Attribute Index Analyst)

Additionally, Terri serves as a coach and confidant to some of the world’s most successful business leaders. She is the author of I Quit, But Forgot to Tell You, the Retail Interactive Coach© (RIC), an interactive multi-media retail training program and STAR Performer© New Techniques in Retail Selling audio training program.

Phil Kabachnick
After graduating from Hobart College with a BA degree in Economics, Phil joined the stock brokerage firm of Oppenheimer and Co. in New York. Soon after, he was persuaded to become a partner in a children's apparel venture and so began his long and fruitful career in retailing.

In 1961, Phil opened Fashion Post, Inc. - a 1200 square foot junior apparel store in Middletown, CT. He successfully grew this business into a 30,000 square foot women's specialty department store - named Kabachnick - which boasted a customer base from as far away as California. Phil's belief that his employees were greatly responsible for his success helped initiate , in the early 80's, a highly successful marketing campaign themed, "People Make The Difference". Today this phrase is one of the most widely used retail by-lines. When Phil decided to retire from retailing, the closing of Kabachnick became a major media event covered by all three major television networks.

Phil also founded and operated the New York Clothing Company - a unique concept discount retail business. In 1991, he joined Terri Kabachnick & Company and today actively serves as CFO of The Kabachnick Group, Inc.

Emily Crawford
With more than 20 years of experience in talent management and organizational development, Emily Crawford has provided strategic counsel to many leading retailers. A co-designer of Engaged Leader Essentials, she guides organizations in the design and implementation of solutions for selection, retention, leadership development and performance. She is particularly successful in translating a client’s vision for the human side of the business into executable plans that create results.

As chief learning officer for Saks, Incorporated, Crawford was responsible for increasing bench strength for key positions and improving performance through meaningful learning experiences. She created programs to positively impact the bottom line —sales growth, customer loyalty, associate/executive productivity and retention—while controlling expenses.

Emily has a BA & M.Ed in Education and Human Resources. She also holds the designations of ? CPLP (Certified Professional in Learning & Performance), ? CPBA (Certified Professional Behavioral Analyst), ? CPVA (Certified Professional Values Analyst), and ? CAIA (Certified Attribute Index Analyst). Her professional recognitions include a president’s award for saving more than $5M in hiring and training expenses at a major retailer; a grant from the National Retail Federation Foundation to develop the Fundamentals of Retail Management; the 2006 Brandon Hall Excellence in Learning Award; the Bersin & Associates Learning Leaders Award for 2006; and a position as the current executive director for the Retail Talent Network.

Michelle Heim
Our Director, Michelle Heim, earned a B.S. in Advertising from the University of Florida, then headed out West upon graduation. After settling in Boulder, CO she joined Avolent, Inc. as a Corporate Communications Specialist. Michelle handled the company's marketing including advertising, media planning, website development, special events and promotions. After three years in the billing software business, she left the hiking and skiing of Colorado for the sunny waters of Florida. Here at TKG she provides daily support for our clients as well as keeping tabs on our corporate communications, presentations, products and website development.

In her spare time, this newlywed enjoys spending time with her family and friends, volunteering for All Children's Hospital, boating and - though she does not live there - manages to get a few Colorado Ski trips in each year.

Mary was recently married in April and has two teen-age daughters that she enjoys spending time with. She is an avid sports fan, music lover and loves to travel.

Valerie Schon
Valerie came to The Kabachnick Group in December, 2006. She has a degree in Accounting and handles the payroll, accounts payable, accounts receivable and all other accounting functions at The Kabachnick Group. Valerie brings extensive experience in all aspects of accounting to The Kabachnick Group.

Dana O’Neil, Program Development Coordinator
Dana brings a wealth of experience and expertise to The Kabachnick Group. Her career involves Training & Development positions with Saks, Target Corporation, IntelliMark and several other organizations. She designed and developed the Fundamentals of Retail Management training in partnership with the National Retail Federation and has developed course curriculum for stores, merchants and corporate office populations for Saks, along with a host of other accomplishments for several companies. Dana has taken college classes at the University of Alabama at Birmingham and at Jefferson State Community College in Birmingham. Originally from Alabama, she now resides in Florida and enjoys spending time with her husband and family.

Carrie Enicke
Carrie Enicke, Executive Coordinator, earned her B.S. in Criminal Justice from the University of Central Florida in 1997. Upon graduation, she began working for the law firm of Holland & Knight LLP. As Executive Assistant to then Managing Partner Bill McBride, Carrie was responsible for managing his daily activities and organizing social and political events. She assumed the role of Client Relationship Coordinator upon McBride's departure to pursue his bid for Florida Governor. At TKG Carrie is responsible for coordinating and managing travel schedules.

In her spare time, she enjoys theme parks, reading and being with friends and family.

East Coast:

KAB Marketing - Ken Banks, President

West Coast:

Romano-Sanfilippo, Bob Romano, President - Sales & Customer Service Training

South America:

Grupo Brain, Gabriel Arnuado & Ruth Lew

Associations

• NSA – National Speaker’s Association
• NSACF - National Speaker's Association, Central Florida Chapter
• NRF – National Retail Federation
• ASTD – American Society of Training andDevelopment
• SHRM – Society for Human Resource Management
• RAMA – Retail Advertising and Marketing Association
• SIFE – Students In Free Enterprise
• IMC USA – Institute of Management Consultants USA