How Engaged Are You
(Originally appeared in ING Matters, September, 2007)

 (681K PDF)


I Quit But I Forgot to Tell You
Topic: Disengaged Employees
(Originally appeared in Retailing Issues Letter - Texas A&M Center for Retailing Studies)

 (67K PDF)

Finding The Right Personality for the Job
Topic: Hiring and Productivity
(Originally appeared in WWD/DNR-Specialty Stores)

American Express Retail Strategies
The importance of finding ways to show employees they are important.
(Originally appeared in: Business News for Intelligent Retailers Vol.3 No.1 September 2000

The Price of Loyalty
How to build your business on a foundation of faithful customers.
(Originally appeared in: Christian Retailing magazine )

The Strategic Role of Human Resources
(Originally appeared in: Arthur Andersen Retailing Issues Letter Vol.11, No.1, January 1999 ) 
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