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The People Prophet
A Management Tool from The Kabachnick
Group
December 2009
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Reader
Question:
My company is fortunate to be doing well during these
tough economic times; however I still have a handful of employees who
are concerned for their jobs. What can I do to prevent their
concerns from turning into disengagement?
Terri's Response:
This is
an excellent question, not only is it extremely relevant and an issue
many companies are facing but it's a preemptive question. You've
recognized a problem and are searching for answers to prevent things
from getting worse. You are a concerned manager and that needs to be
commended.
An employee can become disengaged for many reasons - disillusionment,
fear, insecurity but the bottom line is a disengaged employee is a
disengaged employee.
Don't wait too long to address the situation. By the time an
employee becomes "actively disengaged" it's usually too late
for intervention. When this happens the employee can become
disruptive, unproductive, and potentially affect others in
negative ways.
Even if your company is weathering the economic-storm the negative vibe
is still in the air. Your employees watch the news and more than
likely know one or more people who have lost their jobs. It's
only natural for anyone to be concerned and wonder if they are
next. Managers should not underestimate the impact the recession
is having on employees' psyche.
So what can you do to help ease your employee's state of mind?
First as a manager you have to remember that you have the power to
influence. A good manager can motivate and empower. Your
actions can aid in changing the negative mindset. Keep the
tone upbeat, ask for associate input and opinion, challenge your
employees and renew their worth within your organization.
Never forget that communication and respect are key. Respect your
employee's fears when it comes to the economy and what he/she is seeing
in the world around them. Communicate your company's goals and
what the executive and management team is doing to maintain a recession
proof environment. Your associates will in turn respect you for
your honesty.
If your company is having similar issues, please give us a call.
The Kabachnick Group, can assist by providing custom services to help
executives, managers, and supervisors learn to increase employees'
engagement - and their productivity. Your leaders will learn how
to turn their staffs into devoted and determined employees who delight
customers and strive to exceed expectations.
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Terri's Blog
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The
Perfect Gift
for
the Managing Professional on your list
Now in its third printing,
"I
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"Motivation
is everything. You can do the work of two people, but you can't be two
people. Instead, you have to inspire the next guy down the line and get
him to inspire his people. "
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What is Your
Emotional Quotient?
Do
you know your Emotional Quotient? Does anyone care?
You
should. Today's work force demands just about everyone make
decisions of some sort. A compay's success is directly related to
the decision-making ability of the management team. What does
decision making have to do with Emotional Quotient? Understanding
your Emotional Quotient provides the basis for making educated, sound
decisions with your head and awareness of what your heart has to do
with it. Whether the decisions you make are big or small, at work
or at home, Emotional Quotient is related.
Emotional Quotient (EQ) is important because it helps you leverage your awareness of
emotions. Emotional Quotient is determined by your Intrapersonal
and Interpersonal Intelligence.
Intrapersonal Intelligence is the ability to understand
you. We know that emotions are active in the workplace,
we often try but cannot leave them at home, but we can understand the
part they play in decision-making.
- Self-Awareness is
the ability to understand and recognize your moods, emotions and
the effect they have on others.
- Self-Regulation
is the ability to harness/control these emotions, think before you
act.
- Motivation
is why you do what you do. This goes beyond the paycheck,
it's about loving what you do and pursuing your goals.
Interpersonal Intelligence is
the ability to understand others.
Interpersonal Intelligence consists of Social Skills and Empathy.
- Social Skills
- proficient in managing relationships and building networks.
- Empathy
- understanding the emotional makeup of other people.
Being asked to do a lot more for a lot less has placed new
stressors on everyone. Business is not as usual and we need to
make fundamental changes in how we support our talent. Encouraging
growth is necessary and key in managing today's diverse
workforce. Gaining insight on how to coach to improve EQ can put
you in the forefront.
Dan Goldman and Izzy Justice, experts in the world
of EQ have conducted thousands of studies and the results are in.
A perfomer with a high EQ is 127 times more productive than a perfomrer
with a low EQ. Through these studies Goldman has identified the
EQ is a determining factor between star and average performers.
- Do
you know why you do what you do?
- Do
you raise your voice when you are angry?
- Do
you put yourself in others shoes?
- Do
you know what makes you take flight or stay and fight?
- How
long does a negative experience stay in your body?
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Our friend
Bill J. Bonnstetter, founder and chairman of the board of Target
Training International (TTI) and TTI Performance Systems, Ltd. recently
penned this informative research report and we wanted to share it with
you.
Selecting Superior Performers
Safely Under the Law
For more information, visit our website for a complete download in our
Featured Spotlight section.
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The
Kabachnick Group, Inc.
10810
72nd
Street
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