D&A Retention

If you begin by making the right hiring choices-putting the right people in the right positions-you eliminate the stress associated with a new employee trying to adapt to a job that he or she is not naturally suited for. The result is a conscientious, happy individual who requires less training and less management intervention.

CALCULATING THE HIGH COST OF TURNOVER:

• Recruiting and hiring new employees.
• Training costs-including management time.
• Ensuring full pay and benefits during training, before full productivity is reached.
• Avoiding lost sales and alienated customers during training.
• Realizing the cost of mistakes and service inefficiencies made by new, inexperienced employees.
• Loss of customers loyal to departing employees.
• Loss of knowledge and experience built up by departing employees.
• Lost or damaged relationships with suppliers.

RETAINING EMPLOYEES IS BASED ON:

1. Reviewing your company policies regarding pay, benefits, schedules, etc.
2. Respecting your employees
3. Providing guidance, education and learning opportunities
4. Keeping them in the loop
5. Recognizing and valuing employees working part-time
6. Treating your employees as an important customer

SUCCESS BY CONVICTION

Many companies lose talent to their competition simply because of ignorance about an employee's natural abilities and beliefs. Losing talent is many times due to mismanagement of employees. As an example: A manager demands that work be done in a style preferred by him and focuses too often on the process rather than on the results.

In our experience loss of valuable talent is also due to lack of attention to the top performers. A senior manager once told us, "I don't worry about my good people. They know what to do and I just leave them alone. It's the problem people that I have to spend the most time with to get them into shape."

Let us help you reduce the cost of turnover by making the right decision the first time. Then we will help you implement the support systems that result in increased productivity through effective management.