As customers, we’ve been waited on by people who quit but never left. As employees, we’ve been managed by bosses who quit but managed to stay. As managers, we have managed people who physically attend but mentally pretend.
Disengaged workers are costing U.S. based organizations in excess of $250 billion as noted by a recent Gallup poll. Our own research shows that three out of four workers polled are disengaged. This price tag includes co-worker and customer dissatisfaction plus loss of loyalty on both sides. Who wants to work with a person who performs only enough to get by? Who wants to be served by a person who barely does what is expected?